Privacy Policy | PRIMEHIDE STUDIO

Who We Are

Studio by PRIMEHIDE is a trading name of FIRELOG LTD, registered in England and Wales. Our registered address is:

PRIMEHIDE, Willowtree Marina
West Quay Drive, Yeading
Hayes, Middlesex, UB4 9TA

We are the data controller for personal information collected through this website and our services.

What We Collect

We collect information you provide directly when using our services:

Name and contact details (email address, phone number)
Company name and job title
Project requirements and enquiry details
Billing and delivery addresses
Payment information (processed securely by third-party providers; we do not store card data)
Communications between you and our team

We also automatically collect certain technical information when you visit our website, including IP address, browser type, and pages visited.

Why We Collect It

Contract:fulfil orders, process payments, and deliver products
Legitimate interests:respond to enquiries and improve our services
Consent:send marketing communications where you have opted in
Legal obligation:comply with applicable laws and regulations

How We Use It

Respond to enquiries and provide quotations
Process and fulfil orders
Communicate about your projects
Send marketing communications (with your consent only)
Improve our website and services
Comply with legal obligations

Who We Share It With

We only share your information where necessary:

Production and fulfilment partners involved in your order
Payment processors (e.g. Stripe), under their own privacy terms
Delivery and courier companies
Professional advisers such as accountants or legal advisers

We do not sell your personal information to third parties. Ever.

How Long We Keep It

Enquiry data: up to 2 years from last contact
Customer data: up to 6 years from last transaction (required by law)
Marketing preferences: until you withdraw consent

Your Rights

Under UK GDPR, you have the following rights:

Access

Request a copy of the personal data we hold about you

Correction

Ask us to correct inaccurate or incomplete information

Erasure

Request deletion of your data where we have no legal basis to keep it

Restriction

Ask us to limit how we process your data

Portability

Receive your data in a structured, machine-readable format

Withdraw consent

Opt out of marketing communications at any time

To exercise any of these rights, email us at arjun@primehidetrade.co.uk.

Cookies

Our website uses cookies to enable core functionality and to understand how visitors use our site. Essential cookies are strictly necessary; analytics cookies are used only in aggregate form. You can manage cookie preferences through your browser settings.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our site uses HTTPS throughout and payment processing is handled by PCI-compliant third parties.

Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with a revised date. We encourage you to check back periodically.

Contact & Complaints

Email: arjun@primehidetrade.co.uk
Phone: 020 7993 5451

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): ico.org.uk